Delivery Issue Declaration Form

Your order deserves to arrive in perfect condition.

At Garden Nice, we take great care in preparing and shipping every order. But sometimes, transport is beyond our control… and issues may occur. No worries – we are here to make things right. If your parcel arrived damaged, incomplete, or with a broken item, please notify us via the form below within 48 hours of receiving your package.

We’ll make sure everything is resolved. Quickly. Elegantly.

Required Photos to Upload

Important: these items are required by the carrier’s insurance in order to open a claim and proceed with a potential refund or replacement.

Any request missing these three images cannot be processed.

Please attach:

Photo(s) of the damaged item showing the breakage or deterioration clearly
Photo of the packaging with the shipping label clearly visible (name, address, barcode)
A photo showing both the damaged item and the packaging with the label in the same frame

Titre de la tâche *

Full name*

Email address used for the order*

Order number*

What issue have you encountered?*

Additional comments

Attachment

Étiquettes

Garden Nice

Submit

Processing Time

Our customer service team will get back to you within 2 to 5 business days after receiving your complete case file.

Confidentiality

All information provided in this form is handled confidentially in accordance with our Privacy Policy.

Need help?

You can contact us at any time via:

️ info@gardennice.com